FAQs

General

  • While you certainly could design everything yourself, I have an in-depth knowledge of the elements and principles of graphic design. I also have the skills in using all the software that allows me to create professional files and export them in the file types needed for many different purposes.

  • Sure, I’d be happy to help you! Have a look at the packages on my services page and see if any of those suits you. If you’re still not sure, feel free to contact me by phone or email and we can discuss your needs and how I can best help you.

  • Absolutely! I’d be happy to build and price a custom package for just what you need. Or even if you just need a business card designed, but nothing else, I’m happy to do that too. Just contact me to discuss your needs.

  • Once the design is completed, full payment is received and I send you the link for all the files, you own all the rights for your design. However, I do reserve the right to use any work created for you for promotional purposes.

  • Prior to beginning work for you I require 50% of the expected final amount is to be paid to me. Once work is completed on your project, the remaining balance (including any extra costs that have been incurred along the way) is required to be paid before I release any files to you.

  • I accept payment by direct debit or PayPal.

  • You can find my terms and conditions here.

  • You can find my privacy policy here.

  • Head on over to my contact page and send me a message. I’ll get back to you within two business days.

Logo Design

  • Before I can begin work on your project, I require:

    • Completed Brand Strategy Questionnaire

    • 50% deposit paid

    • Any sketches or ideas that you may have already thought of (optional)

  • Of course! This can be extremely helpful to me in understanding the direction you want to go in and save time in me presenting you ideas that you won’t like.

  • In most cases, once I have received everything I need to begin work, I will get started right away (in business hours).

  • Depending on the complexity of your project or the package you have chosen it can take between 2 to 6 weeks to complete your project. If your project is urgent, let me know and I may be able to finish faster (subject to additional fee).

  • Depending on the package chosen, you will get between 2 to 4 revisions included in your project. If any additional revisions are needed, these will be charged by the hour at $50/hour.

  • Your logo can be used for an almost infinite amount of uses, from brochures to billboards to your website to television commercials. If you think it, you can probably use your logo for it.

  • As standard, you will receive your files in PDF, JPG and transparent PNG files. If you require any other file types, such as working Illustrator files, please let me know and I’ll be happy to supply you with these.

  • I can design so many more things than just logos, from your website to flyers and brochures and social media templates. If you can think it, I can probably design it for you. Just ask!

  • Head on over to my contact page and send me a message. I’ll get back to you within two business days.

Website Design

  • Before I can begin work on your project, I require:

    • Completed Brand Strategy Questionnaire

    • 50% deposit paid

    • All images to be used

    • All text to be used

    I am able to provide stock imagery if required, but this will be at an additional fee for my time (and if necessary) for the images themselves.

    I am unable to provide copywriting services, so if you need text to be written for your website, you will need to have that done before working with me.

  • In most cases, once I have received everything I need to begin work, I will get started right away (in business hours).

  • Depending on the complexity of your project or the package you have chosen it can take between 2 to 6 weeks to complete your project. If your project is urgent, let me know and I may be able to finish faster (subject to additional fee).

  • Depending on the package chosen, you will get between 2 to 4 revisions included in your project. If any additional revisions are needed, these will be charged by the hour at $50/hour.

  • I design websites using either the Wix or Squarespace platforms depending on your needs.

  • Yes, I can add as many additional pages to your website as you want. Each page is subject to an additional fee (depending on complexity of page desired.

  • Depending on which platform we decide to use, your website will be hosted on either Wix or Squarespace. On both Wix and Squarespace, you receive 1 free year of domain registration for a large variety of extensions (e.g., .com, .net. .biz). However, if you would like to have a country specific extension (e.g., com.au or .au), I recommend registering your domain through VentraIP. Website and domain hosting are subject to additional fees, which I will discuss with you throughout the project.

  • Yes! I make sure to check how your website looks on phones and make any adjustments necessary.

  • Yes, both Wix and Squarespace are very easy to add and change things to after I have finished designing it, so you will be able to manage your website after you build it. However, if you would prefer to have me make changes for you, I would be happy to do that for you for an additional fee.

  • Depending on the platform the original website was designed on, I can redesign or update an existing website. Contact me for pricing.

  • You should never experience any shock at receiving the final invoice, so I will be transparent with you throughout the entire process and let you know of any additional costs associated with your project before proceeding.

  • Head on over to my contact page and send me a message. I’ll get back to you within two business days.